Workforce Planning Manager This is a brand new role for a Technology call centre with around 100 seats are moving from a basic helpdesk to a true contact centre environment and need to recruit a Planning and Reporting Manager to implement workforce planning and call centre rep...

Quality and Training Manager Interim or permanent role - This is a brand new role for an expanding technical helpdesk who are making the concuss move to a 24/7 contact centre. This will inevitably lead to a change in culture and working closely with the new Resource and Planni...

Part Time Claims Service Advisor A part-time Claims Service Advisor is required by my Gloucester based client to manage the commencement of claims ensuring the customer requirements and expectations are properly framed and understood. Providing guidance to customers on key com...

CONTACT CENTRE ADVISOR - FINANCIAL SERVICES Working for this expanding and established Building Society within their new Contact Centre , you will be taking calls and responding to queries regarding Savings and Mortgages from internal and external potential customers.